EsusuOnline Complete User Guide
Everything you need to save confidently, participate fairly, grow your trust, and recover when things go wrong — organised into 8 chapters, from first login to expert membership.
Chapter 1 — Getting Started
Your first hours on EsusuOnline. Registration, identity, wallet, and your first savings circle — in one complete guide.
Chapter 2 — Identity & Security
Verify your identity, secure sign-in with 2FA, and manage password recovery or password changes without losing access.
Chapter 3 — Your Wallet
Fund your wallet, understand available vs locked balance, and keep it ready before every contribution due date.
Chapter 4 — Savings Circles (Slots)
Create your own savings circle or join someone else's. Pay contributions on time to earn your payout when your round arrives.
Chapter 5 — Trust, Rewards & Growth
Understand your trust score, how to climb from Tin to Platinum, and use referrals and peer ratings to accelerate your status.
Chapter 6 — Financial Safety
The rules that govern your money: contribution amounts, wallet locks, late fees, default consequences, and how to dispute errors.
Chapter 7 — Support & Recovery
When things go wrong: missed payments, failed payouts, KYC rejection, disputes, account security, and escalation paths.
Chapter 8 — Admin Reference
For platform administrators: configure trust tier thresholds, manage the tier matrix, and understand validation rules.